vbv8 Privacy Policy

1.1 Registration and Identity Information

When you create an account on vbv8, we collect the following information from you:

• Full name (in Bengali or English)
• Date of birth — to verify that you are 21 years of age or older
• Email address and mobile number
• National ID (NID) or passport number (for KYC verification)
• bKash, Nagad, Rocket, or Upay account details for financial transactions

1.2 Automatically Collected Information

While you use our platform, we automatically collect certain technical information. This includes:

• IP address and device identification information (Device ID)
• Browser type, operating system, and language settings
• Date, time, and session duration of platform access
• Pages visited and gaming activity logs
• Information obtained from cookies and similar technologies

1.3 Financial Transaction Information

When processing deposits and withdrawals, we record your payment method details. This information is used solely to verify transactions, prevent financial fraud, and meet regulatory requirements. We never store your full payment PIN or password.

2.1 Service Delivery and Operations

We primarily use the information we collect to properly operate the services of the vbv8 platform. This includes account creation and verification, processing financial transactions, managing gaming activity, and providing customer support. Ensuring the privacy of every registered user is our priority.

2.2 Security and Fraud Prevention

We analyse information to keep our platform secure and to prevent unauthorised access, identity theft, and financial fraud. If suspicious activity is detected, security measures are applied to the relevant account. This process protects the interests of all users.

2.3 Responsible Gaming Support

By monitoring your gaming behaviour, we can provide support under our responsible gaming programme. If unusual changes in spending patterns or time spent are detected, our support team may reach out to you. This is done solely for the user's wellbeing.

2.4 Communication and Notifications

Using your email address or mobile number, we inform you about important account notifications, transaction confirmations, password recovery, and promotional offers. You can unsubscribe from promotional communications at any time.

3.1 Sharing with Third Parties

vbv8 never sells, rents, or commercially transfers your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Payment processing partners (such as bKash, Nagad, Rocket, Upay) who help complete transactions
• Technology service providers who operate under confidentiality agreements
• To law enforcement authorities when legally required
• To qualified investigative agencies in the case of fraud investigations

3.2 International Data Transfers

Our servers and data processing services may be located in multiple countries. In such cases, we ensure that all information is transferred and processed in compliance with the data protection laws and regulations applicable in those countries. The security of your information is our highest priority.

4.1 Encryption Technology

All sensitive information transmitted to and collected on the vbv8 platform is protected by SSL (Secure Sockets Layer) encryption technology. This means that any information sent from your browser to our servers is encrypted and cannot be read by any unauthorised third party.

4.2 Access Control

Only employees whose work requires it are granted access to your personal information. Role-Based Access Control is applied to our internal systems. All employees work under strict confidentiality obligations.

4.3 Regular Security Reviews

Our systems and processes are assessed through regular security audits. Any potential vulnerability identified is addressed immediately. Ensuring a safe gaming environment for users is our ongoing commitment.

4.4 Response to Data Breaches

If a data security breach occurs that affects your personal information, we will notify you by email within a reasonable time. We will also take immediate steps to mitigate the damage and prevent recurrence.

5.1 What Cookies Are and How We Use Them

Cookies are small data files stored on your device that help improve your browsing experience. vbv8 uses cookies for the following purposes:

• To keep your login status and session active
• To remember your preferences and language settings
• To analyse and improve platform performance
• To present relevant content and offers

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling cookies may limit some platform functionality, such as your login status not being saved.

6.1 Right to Access Information

You can contact us at any time to find out what information we have collected and stored about you. We will provide you with a detailed summary of your information within a reasonable time.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make the correction after verification. Keeping your information accurate is also important for your security.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information for a set period due to legal obligations, ongoing investigations, or financial audit requirements.

6.4 Right to Withdraw from Promotional Communications

If you no longer wish to receive our promotional emails or notifications, you can use the unsubscribe link at the bottom of any email or contact our support team directly. Important account notifications will continue even after you stop promotional communications.

7.1 Retention Policy

We retain your personal information only until the purpose for which it was collected has been fulfilled, or for as long as legally required to keep it. Generally:

• Active account information is retained for the entire duration the account is open
• Financial transaction records are kept for a set period for regular audit and tax-related purposes
• After account closure, most personal information is securely deleted within a reasonable time

7.2 Secure Deletion Process

When your information no longer needs to be retained, we securely delete it or irreversibly anonymise it so that it cannot be recovered. Our data deletion process follows industry-recognised standards.

8.1 Age Verification Policy

vbv8 strictly provides services only to individuals who are 21 years of age or older. Age verification is mandatory at registration, and additional identity documents may be requested in cases of doubt. We never knowingly collect information from individuals under the age of 21.

8.2 If a Minor's Information Is Found

If we become aware that a minor is using our services, we will immediately suspend that account and take steps to delete the associated information. Parents or legal guardians may contact our support team regarding this matter.

9.1 Notice of Changes

We may review and update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email and via a notification on the platform. Continued use of the service after an update will be considered consent to the new policy.

9.2 Previous Versions

If you wish to view a previous version of this Policy, please contact our support team. We keep a documented version history of our policy.